Terms and Conditions
1. About Us
1.1 This website is owned and operated by Fancy Dress Trading Ltd, (trading as fancydressoutfitters.co.uk) registered in England and Wales 7051492 at our registered office: 3rd Floor, 14 Hanover Street, London W1S 1YH.
1.2 If you need to contact us, please e-mail us at firstname.lastname@example.org
1.3 All rights in this website are owned by us and any unauthorised use, copying or modification is prohibited.
2. Ordering Goods
2.1 When you place an order with fancydressoutfitters.co.uk, you are making an offer to buy goods.
2.2 We will send you an e-mail to confirm we are processing your order but this does not mean we have accepted it.
2.3 In the unlikely event that the goods are no longer available, or we have made a pricing mistake on the goods or the delivery cost, we will contact you with the correct details. You may then cancel your order or re-confirm it based on the correct information. If we are unable to contact you within 5 days of you placing you order, we will cancel the order.
2.4 If the goods are not available, we may contact you to offer to supply you with alternative goods. These goods will never be despatched to you without informing you and gaining your agreement to accept the substituted goods.
2.5 Your order will be accepted by us, and a contract will then be formed between us when we despatch the goods to you.
3.1 All prices shown on our website are inclusive of V.A.T.
3.2 Payment for the goods and delivery can be made by any method shown on our website at the time you place your order.
3.3 Your order will be despatched for delivery only when payment has been made and the funds are cleared.
3.4 All payment are made through third party payment transaction companies, we therefore do not have any access to your financial or bank details.
4.1 Delivery charges will depend on the weight and dimensions of the goods you order, and the location of the delivery address. Some products may incur an additional surcharge and this is clearly shown in the product description.
4.2 Some outer regions of Great Britain, Northern Ireland and off shore islands will incur increased delivery costs. The postcodes of these areas are clearly shown on our Delivery and Postage Price page on our website.
4.3 Next day delivery is available to mainland UK only and for orders placed before 3 pm.
4.4 The goods will be delivered to the address you give when you place your order.
4.5 When our courier delivers your goods you will be asked to sign for the goods to acknowledge that you have received them.
4.6 Orders placed before 3 pm on a working day will be processed that day and will be delivered in line with the delivery option you selected, provided your payment has cleared and all goods you ordered are available.
4.7 If your delivery fails to be made on two attempts, your order will be returned to us and if you wish us to redeliver the order you will incur cost of the delivery charge again.
4.8 We make every effort to ensure we deliver the goods as soon as possible after your order has been accepted. In the event of a delay we will contact you as soon as possible.
5. Returns and cancellation
5.1 In line with the Distance Selling Regulations, you have the right to cancel your order up to 7 working days after you receive the goods. If you wish to do this you must inform us in writing via letter, fax or e-mail – we are unable to accept cancellations by phone. In the event you are simply not happy with the outfit or the size is incorrect, please give us notice within 7 working days that you intend to return your item and make arrangements to return the item to us as soon as possible.
5.2 You will be responsible for returning the goods to us at your own expense.
5.3 There is a returns form (found on the Returns page of our website) that can be printed off, completed and returned with the item to ensure we can action your return quickly. Alternatively, please use the despatch note received with the goods, detailing on here the reason for the return.
5.4 If there is a problem with the goods, please contact us on our Customer Service telephone number on our Contact page of the website.
5.5 If you decide to cancel you order after the goods have been delivered to you, you will be responsible for returning the goods to us at your own expense. You must take reasonable care to ensure that the goods are adequately packaged to protect against damage.
5.6 If you fail to return the goods we may decide to collect them and we will charge you the direct cost of the collection.
5.7 This returns policy does not affect your legal rights
We will take all reasonable precautions to ensure the details of your order are secure, but unless we are negligent we will not be liable for any unauthorised access to information supplied by you.